We offer a 30-day money-back guarantee. If you're not happy with the product by day 30, please contact us at firstname.lastname@example.org, and we will work through the returns and refund process with you.
The 30-day money-back policy only applies to your first order; shipping and handling fees are non-refundable.
Damaged items may be returned for any reason within 30 days of receipt with a full refund of your purchase price, excluding shipping costs. We do not accept returns after 30 days.
Returns only apply to a product that has been purchased from www.calocurb.co.nz. We do not accept returns for purchases made from any other retailer. Please be advised that your refund will be calculated using any promotion or discount that was applied during the original purchase.
In the first instance, please email us at email@example.com and we will be in touch. Upon contacting our customer service team, we will arrange for the product to sent back to our fulfilment warehouse.
Once your return is received, we will send you an email to notify you that we have received your returned item and confirm the next steps.
A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you have placed an order using Laybuy or Afterpay as your payment method, the instalments you paid will be refunded to the credit/debit card that you used to place the order.
Please allow 2-3 working days for the refund transaction to be processed.
RETURNS & SHIPPING FEES
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.